jelive Privacy Policy

When you register for an Account or use the jelive Platform, we collect the following categories of personal data:

1.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (required to verify that you are 21 years of age or older)
• Email address used to create your Account
• Mobile phone number (used for Account security and, where applicable, two-factor authentication)
• Residential address, including city, district, and postcode within Bangladesh
• Username and encrypted password (passwords are stored using one-way cryptographic hashing and are never accessible in plain text)

1.2 Identity Verification (KYC) Data

• Scanned copy or photograph of a valid government-issued identity document, such as a National Identity Card (NID), passport, or driving licence
• Selfie or live image used to confirm that the document belongs to the Account holder
• Proof of address documents where required, such as a utility bill or bank statement dated within 90 days
• Proof of payment method ownership, such as a screenshot of a bKash, Nagad, or Rocket account linked to the registered mobile number

1.3 Financial and Transaction Data

• Records of all deposit and withdrawal transactions, including the amount in BDT, date, time, payment method used, and transaction reference number
• Payment method identifiers — for mobile financial services (bKash, Nagad, Rocket, Upay), this means the registered mobile number; for card payments (Visa, Mastercard), this means a masked card number (we do not store full card numbers); for bank transfers (DBBL, BRAC Bank), this means the account name and masked account number
• Account Balance history, including credits from deposits and bonuses and debits from wagering and withdrawals

1.4 Gameplay and Betting Data

• Records of all bets placed, including game type, stake amount in BDT, outcome, and settlement time
• Session data, including login times, session duration, and logout times
• Responsible gaming tool usage, including any deposit limits, session time limits, cooling-off periods, or self-exclusion requests you have activated

1.5 Technical and Device Data

• IP address at the time of registration and each subsequent login, used to detect geographic location and prevent access from prohibited jurisdictions
• Device type, operating system version, and browser type and version
• Unique device identifiers where accessible through your browser or operating system settings
• Cookie data and similar tracking technologies as described in Section 6 of this policy

1.6 Communications Data

• Content of any messages you send to the jelive support team via live chat or email, including support tickets, complaint submissions, and dispute records
• Email correspondence between you and jelive, retained for a period consistent with our data retention obligations

jelive processes your personal data only for specific, legitimate purposes. The primary purposes for which we use your data are set out below, together with the legal basis on which each processing activity relies:

Where processing is based on your consent — for example, receiving marketing emails about new promotions, seasonal offers like Eid bonuses, or BPL cricket special markets — you may withdraw that consent at any time by updating your communication preferences within your Account settings or by contacting support. Withdrawal of consent does not affect any processing that took place prior to withdrawal.

jelive does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We may, however, share your data with the following categories of third-party recipients where doing so is necessary to operate the Platform or comply with our obligations:

3.1 Payment Processors and Financial Service Providers

To process your deposits and withdrawals, we transmit the minimum necessary financial identifiers to our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank (DBBL), and BRAC Bank. Each payment provider operates under its own privacy policy and is responsible for securing the data it receives from us in connection with your transactions.

3.2 Identity Verification Providers

Where automated identity verification (eKYC) is used, your identity document images and selfie data may be processed by a third-party verification service provider. These providers act as data processors under our instruction and are contractually prohibited from using your data for any purpose other than completing the verification check on our behalf.

3.3 Game Content Providers

Live casino and slot games are delivered through third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To render and settle your bets, these providers receive session tokens and wagering data associated with your Account. They do not receive your full name, identity documents, or payment details.

3.4 Fraud Prevention and Security Services

To protect the integrity of the Platform and our player community, we use third-party fraud detection services that analyse transaction patterns, device fingerprints, and IP data. These services help us identify suspicious activity, including multi-accounting and payment fraud.

3.5 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where we believe in good faith that disclosure is necessary to prevent serious harm, protect our legal rights, or comply with a valid legal process.

3.6 Business Transfers

In the event that jelive undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any material change to the applicable privacy terms that results from it.

jelive retains personal data for as long as is necessary to fulfil the purpose for which it was collected, including satisfying any legal, accounting, or reporting obligations. The following retention periods apply as a general guide:

• Active Account data — retained for the full duration of your Account's active lifetime, plus a minimum of five years following permanent Account closure, to support anti-money laundering compliance and dispute resolution.
• KYC documents — retained for a minimum of five years from the date of verification, consistent with financial record-keeping obligations.
• Transaction records — retained for a minimum of five years from the date of each transaction.
• Support communications — retained for three years from the date of the last message, after which they are securely deleted unless required as evidence in an ongoing dispute.
• Marketing consent records — retained for as long as your consent remains valid, plus two years after withdrawal of consent, to demonstrate compliance with consent obligations.
• Technical and device logs — retained for 12 months from the date of generation, after which they are anonymised or deleted.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual.

As a player on the jelive Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at the details provided in Section 9 of this policy.

jelive uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by your browser when you visit a website. The following categories of cookies are used on jelive.pro:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as session management, login authentication, and the secure transmission of your Account information. These cookies cannot be disabled without affecting core functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players navigate the Platform — which pages are visited most frequently, how long sessions last, and where players encounter errors. This data helps us improve the Platform experience. No personally identifiable information is associated with these cookies.
• Functional Cookies: These cookies remember your preferences — for example, your preferred language setting or the last game category you browsed — so that you do not have to reset them on each visit.
• Marketing and Targeting Cookies: Where you have given consent, these cookies enable jelive to deliver personalised promotional content — for example, notifying you of bonus offers relevant to the sports or games you play most frequently. You may withdraw consent for marketing cookies at any time through your browser's cookie settings.

You can manage, restrict, or block cookies through your browser settings. Blocking strictly necessary cookies may affect your ability to log in and use the Platform normally. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

jelive takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jelive servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology. Look for the padlock icon in your browser address bar when visiting jelive.pro.
• Password Hashing: Passwords are stored using one-way cryptographic hashing algorithms. jelive staff cannot view your password in plain text. If you forget your password, a reset link will be sent to your registered email address.
• Access Controls: Access to personal data within jelive's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose roles require access to specific categories of data are permitted to view it.
• Fraud Monitoring: jelive operates continuous automated monitoring of Account activity to detect anomalous patterns that may indicate unauthorised access, account takeover attempts, or fraudulent use.
• Secure Data Storage: Personal data is stored on servers with appropriate physical and environmental security controls. Access to server infrastructure is restricted and audited.

While jelive employs commercially reasonable security measures, no data transmission over the internet or electronic storage system is entirely without risk. Players are advised to use strong, unique passwords for their jelive Accounts, not to share their login credentials with any other person, and to access the Platform on private, trusted networks rather than public Wi-Fi connections.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jelive will notify affected players without undue delay and will take appropriate remedial action.

Some of the third-party service providers that jelive works with — including game content studios and identity verification platforms — may process personal data outside of Bangladesh. Where personal data is transferred internationally, jelive takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy.

Safeguards may include contractual data processing agreements that require recipient organisations to adhere to data protection standards comparable to those applied within Bangladesh. Where you have concerns about the international transfer of your personal data, you may contact us using the details in Section 9.

If you wish to exercise any of the privacy rights described in Section 5, have a question about this Privacy Policy, or want to raise a concern about how jelive has handled your personal data, please contact our support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the jelive Platform
• Response Time: We aim to acknowledge all privacy-related requests within 5 business days (Bangladesh Standard Time, BST UTC+6) and to provide a substantive response within 30 calendar days.

Where a request is complex or involves a large volume of data, we may extend the response period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

jelive will never charge a fee for handling a legitimate privacy rights request unless the request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable fee or decline to act on the request, and will explain our reasoning in writing.

jelive reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or Platform features. The effective date shown in the hero section at the top of this page reflects when the current version came into force.

Where changes to this Privacy Policy are material — meaning they affect the type of data collected, the purposes for which it is used, or the rights available to you — jelive will provide reasonable advance notice by displaying a notification on the Platform and, where appropriate, by sending a notice to your registered email address.

Continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. If you do not agree to the updated policy, you should stop using the Platform and may request account closure and withdrawal of your Balance in accordance with the Terms & Conditions.

The current version of this Privacy Policy is always available at jelive.pro/privacy-policy. We recommend bookmarking this page and reviewing it periodically, particularly if you receive a change notification from us.