jelive Terms & Conditions

In these Terms & Conditions, the following definitions apply unless context requires otherwise:

• "Platform" means the jelive website accessible at jelive.pro, including all pages, features, games, betting markets, and services available thereon.
• "Player" or "You" means any individual who accesses, browses, registers on, or uses the Platform in any capacity.
• "Account" means the personal account created by a Player following successful registration on jelive.
• "Balance" means the real-money funds held in a Player's Account, denominated in Bangladeshi Taka (BDT).
• "Bonus Funds" means any promotional credits, free bet amounts, or bonus BDT awarded to a Player under a specific promotion, which are subject to wagering requirements before withdrawal.
• "Wagering Requirement" means the number of times a bonus amount must be staked on eligible games before the resulting winnings become withdrawable.
• "Game Rules" means the specific rules governing each individual casino game or betting market available on the Platform, which are displayed within the respective game or market interface.
• "Prohibited Jurisdiction" means any country or territory from which access to online gambling platforms is prohibited by local law.
• "Approved Payment Methods" means the payment channels currently listed as accepted by jelive, including but not limited to bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank (DBBL), and BRAC Bank.

Access to and use of the jelive Platform is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and at all subsequent times during which the Account remains active:

1. You are at least 21 years of age. jelive operates a strict 21+ policy. Age verification may be requested at any time, and failure to provide satisfactory proof of age will result in Account suspension pending review.
2. You are accessing the Platform as an individual acting in your own personal capacity, and not on behalf of any other person, company, or entity.
3. You are not located in, resident of, or accessing the Platform from a jurisdiction where online gambling is expressly prohibited by applicable law.
4. You have not previously been excluded from the Platform by jelive, whether voluntarily through a self-exclusion request or involuntarily as a result of a breach of these Terms & Conditions.
5. You are of sound mind and are not accessing the Platform under the influence of substances that impair your judgment.
6. You are not a current employee, contractor, director, or close family member of an employee or director of jelive or any of its affiliated service providers.

jelive reserves the right to carry out identity verification checks at any stage of the customer relationship. If any eligibility criterion is found to be unmet — whether at registration or at a later date — jelive may suspend or permanently close the Account, withhold or return deposits, and void any pending or settled wagers in accordance with these Terms.

When registering an Account, you agree to provide accurate, complete, and current information including your full legal name, date of birth, and a valid email address. You must promptly update your account information if any detail changes. Providing false or misleading information during registration constitutes a material breach of these Terms and will result in immediate account closure.

You are solely responsible for maintaining the confidentiality of your username and password. jelive will never ask for your password via email, live chat, or any other communication channel. If you suspect that your account credentials have been compromised, you must notify jelive support immediately via the contact details provided on this site. Any activity conducted through your Account prior to notification of a compromise remains your responsibility.

Account credentials are personal and non-transferable. You must not allow any other person to access your Account or place bets on your behalf. Sharing account access — whether for convenience or as part of any scheme — is a breach of these Terms and may result in account suspension.

All financial transactions on the jelive Platform are conducted exclusively in Bangladeshi Taka (BDT). jelive does not accept deposits in foreign currencies, and no currency conversion is applied to player balances.

4.1 Deposits

• Deposits may only be made using Approved Payment Methods currently listed in the jelive cashier. Accepted methods include bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank (DBBL), and BRAC Bank, subject to availability.
• All deposited funds must originate from payment accounts that belong to the registered Account holder. Third-party deposits — deposits made from a payment account belonging to another person — are strictly prohibited.
• Minimum and maximum deposit limits apply per transaction and per day. These limits are displayed in the cashier interface and may be updated from time to time.
• jelive does not charge transaction fees on deposits; however, your payment provider may apply its own service charges, for which jelive bears no responsibility.
• Deposit funds are credited to your Account Balance in real time subject to successful confirmation from the payment provider. In the event of a delayed or failed deposit, players should contact jelive support with the relevant transaction reference.

4.2 Withdrawals

• Withdrawal requests are processed to the same payment method used for the most recent deposit, or to a verified payment account belonging to the Account holder.
• Before a withdrawal can be processed, jelive may require the player to complete identity verification (KYC) by submitting a copy of a valid government-issued identity document and proof of ownership of the payment method used.
• Withdrawal requests are typically processed within a reasonable time during Bangladesh Standard Time (BST, UTC+6) business hours. jelive will make every reasonable effort to process requests promptly, but does not guarantee a specific processing time.
• Withdrawals of Bonus Funds are only permitted once the applicable Wagering Requirement has been satisfied in full. Real-money Balance funds that are not subject to any active wagering requirement may be withdrawn at any time, subject to verification requirements.
• jelive reserves the right to delay or refuse a withdrawal request if it has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms pending investigation.

jelive offers bonuses, free bets, and promotional credits to eligible players from time to time. Each promotion is governed by its own specific terms, which are published alongside the relevant offer. In the event of any conflict between specific promotion terms and these general Terms & Conditions, the specific promotion terms take precedence in relation to that promotion.

• Bonus offers are available to players who meet the eligibility criteria stated in each individual promotion, which may include minimum deposit thresholds, game type restrictions, and time-limited validity windows.
• Unless stated otherwise, all bonuses are subject to a Wagering Requirement before any resulting winnings may be withdrawn. The applicable Wagering Requirement multiplier is stated in each promotion's terms.
• Wagering contributions vary by game type. Slots typically contribute 100% toward a Wagering Requirement, while live casino games, table games, and sports bets may contribute a lower percentage or zero. Applicable contribution rates are detailed in each promotion.
• Players may only claim each type of welcome or first-deposit bonus once. Attempting to claim the same promotion multiple times — including through duplicate accounts — constitutes abuse and will result in forfeiture of the bonus and associated winnings.
• jelive reserves the right to modify, suspend, or withdraw any promotion at any time. Where a player has already opted in to a promotion and deposited funds in reliance on it, jelive will honour the bonus terms as stated at the time of opt-in.
• Bonus funds are separate from real-money Balance. When a player has both real-money Balance and Bonus Funds, the real-money Balance is used first unless the Platform specifies otherwise for a particular promotion.

jelive is committed to providing a fair, secure, and enjoyable gaming environment for all players. The following conduct is strictly prohibited on the Platform and constitutes a material breach of these Terms & Conditions:

• Fraud: Any attempt to deceive jelive, its payment partners, or other players through false representations, fabricated documentation, or deliberate misuse of payment systems.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, particularly in poker, live dealer games, or any head-to-head format.
• Use of Automated Software: Using bots, scripts, artificial intelligence tools, or any automated decision-making software to play games, place bets, or interact with the Platform without genuine human engagement.
• Exploitation of Errors: Deliberately exploiting any software error, miscalculated odds, technical glitch, or pricing mistake. Any winnings arising from a demonstrable error may be voided by jelive, and the correct outcome applied retroactively where feasible.
• Chargebacks: Filing a fraudulent or bad-faith payment dispute with a bank or payment provider in relation to a deposit that was legitimately used for gambling on the Platform.
• Match Fixing: Betting on any sporting event that you know to be, or have reasonable grounds to believe to be, fixed or manipulated.
• Money Laundering: Using the Platform to deposit, transfer, or withdraw funds for the purpose of concealing the origin of illegally obtained money. jelive cooperates fully with law enforcement on such matters.

Where any prohibited conduct is detected or reasonably suspected, jelive reserves the right to immediately suspend the Account, withhold pending withdrawals pending investigation, and permanently close the Account with forfeiture of any Balance found to be associated with prohibited activity.

Each game and betting market available on the jelive Platform operates according to its own published Game Rules, which are accessible within the respective game or market interface. Players are responsible for familiarising themselves with the applicable Game Rules before participating.

• All game outcomes are determined by certified random number generation (RNG) systems or by the physical actions of dealers and participants in live studio or real-world sporting environments. jelive does not manipulate game outcomes.
• Once a bet has been confirmed and accepted by the Platform, it is binding. jelive does not accept requests to cancel, amend, or reverse placed bets except in cases where a demonstrable technical error has affected the bet placement process.
• In the event of a disconnection or technical failure during a game round or live betting event, jelive will determine the outcome based on the state of the game at the time the failure occurred, in accordance with the relevant Game Rules. Where this is not possible, the wager may be refunded at jelive's discretion.
• For sports betting markets, jelive reserves the right to void markets, amend odds, or suspend a market at any time in response to late-breaking information, changes in the sporting event, or suspicion of irregular betting activity. Voided bets are returned to the player's Account Balance as a refund of the original stake.
• jelive's decision on all game and bet outcomes is final, subject only to a formal dispute resolution process as described in Clause 10 of these Terms.

All content on the jelive Platform — including but not limited to the site design, layout, graphics, logos, text, game interfaces, software, data compilations, and betting market structures — is the intellectual property of jelive or its licensed content providers, and is protected by applicable intellectual property law.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your own personal, non-commercial entertainment purposes while these Terms remain in effect and your Account remains in good standing.
• You must not copy, reproduce, distribute, modify, reverse-engineer, publicly display, or create derivative works from any Platform content without jelive's prior written consent.
• Game content supplied by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other providers — remains the intellectual property of the respective studio and is subject to that studio's own licensing terms in addition to these Terms.
• The jelive name, brand mark, and logo are trademarks of jelive. Nothing in these Terms grants you any right to use these trademarks without express written permission.

jelive collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions and is incorporated herein by reference. By registering an Account, you acknowledge that you have read and understood the jelive Privacy Policy.

• Personal data collected during registration and subsequent use of the Platform is used to operate your Account, process transactions, verify your identity, detect fraud, comply with legal obligations, and improve the Platform experience.
• jelive employs SSL encryption and industry-standard security measures to protect personal data transmitted to and stored by the Platform. However, no data transmission over the internet is entirely without risk, and players are advised to take reasonable precautions when accessing the Platform on shared or public networks.
• jelive does not sell personal data to third parties. Data may be shared with payment processors, identity verification providers, and fraud prevention services where necessary to operate the Platform and comply with applicable obligations.
• For full details on data collection, processing, retention, and your rights as a data subject, please review the Privacy Policy.

jelive aims to resolve all player complaints promptly and fairly. If you believe that an error has occurred in relation to a game outcome, a transaction, or the application of a bonus, the following process applies:

1. First Contact: Submit a complaint to the jelive customer support team via live chat or email, clearly describing the issue and providing any relevant transaction IDs, game round IDs, or screenshots. Support is available 24/7.
2. Internal Review: jelive will acknowledge your complaint within 48 hours (Bangladesh Standard Time) and conduct an internal investigation. A formal response will be provided within 14 calendar days of acknowledgement. Complex cases may require additional time, in which case an interim update will be provided.
3. Escalation: If you are not satisfied with the outcome of the internal review, you may request escalation to a senior member of the jelive team, who will conduct an independent review and provide a final written response.
4. Finality: jelive's decision following the escalation review is final with respect to the Platform's internal processes. This does not affect any statutory rights you may hold under applicable law.

Please note that jelive is not able to consider complaints that are submitted more than 30 days after the event giving rise to the complaint, as records may no longer be available to conduct a thorough investigation.

The jelive Platform is provided on an "as is" and "as available" basis. While jelive makes every reasonable effort to ensure continuous, error-free operation of the Platform, no warranty is given that the Platform will be uninterrupted, free of errors, or free of harmful components.

• jelive is not liable for losses arising from technical failures, internet outages, server downtime, or force majeure events beyond its reasonable control.
• jelive is not liable for any loss of profit, loss of opportunity, or consequential, indirect, or incidental damages arising from your use of, or inability to use, the Platform.
• jelive's total aggregate liability to any individual player in connection with any single incident or series of related incidents shall not exceed the total real-money deposits made by that player during the 30-day period preceding the incident.
• Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by jelive's negligence, or any other liability that cannot be limited under applicable law.
• You acknowledge that gambling involves inherent financial risk and that you may lose the money you deposit. jelive does not guarantee any winnings and is not responsible for gambling losses incurred through legitimate use of the Platform.

jelive reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they affect player rights, financial obligations, or game rules in a significant way — jelive will provide reasonable notice of the changes by displaying a notice on the Platform and/or contacting registered players via their registered email address.

Continued use of the Platform following the effective date of any amended Terms constitutes acceptance of those amended Terms. If you do not agree to the amended Terms, you must stop using the Platform and may request withdrawal of your Account Balance prior to account closure.

The current effective version of these Terms & Conditions is always the version displayed on this page at jelive.pro/terms-conditions. The effective date shown in the hero section of this page reflects when the current version came into force.

jelive is committed to promoting responsible gaming and takes its player welfare obligations seriously. The Platform provides tools that allow players to manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available in account settings and take effect immediately when activated.

Players who believe that their gambling has become problematic are strongly encouraged to make use of these tools and to contact the jelive support team for further assistance. jelive will always take self-exclusion requests seriously and will process them without delay. Once a self-exclusion is in place, jelive will take reasonable steps to prevent the player from accessing the Platform for the duration of the exclusion period.

For full information on responsible gaming tools, limits, and support resources, please visit the Responsible Gaming page.